Siege of Avalon - Support

<body background="images/Borders/Parch2.jpg" topmargin="0" leftmargin="0"> <blockquote> <p><b>This page uses frames, but your browser doesn't support them. The display below should give you basic access to much of the same information normally included in the Framed version of this page.</b></p> </blockquote> <table border="0" width="100%"> <tr> <td colspan="2"> <p><a href="http://www.siege-of-avalon.com" target="_top"><img border="0" src="images/Borders/Gallery/SOALogo.jpg" width="194" height="152"></a><img border="0" src="images/Borders/Support/Support_Graphic.jpg" width="434" height="152"><img border="0" src="images/Borders/Gallery/DTlogo.jpg" width="132" height="152"></p> </td> </tr> <tr> <td valign="top"> <table border="0" width="135" cellspacing="0" cellpadding="0"> <tr> <td width="112" bgcolor="#330000"> <table border="0" width="75" cellspacing="0" cellpadding="0" height="204"> <tr> <td width="75" bgcolor="#330000" height="204"><img src="images/Borders/Gallery/Borders/ButtonBord.jpg" width="33" height="208"></td> <td width="75" bgcolor="#330000" valign="top" height="204"><a href="gallery/GalleryPage.htm" target="_top" onmouseover="window.status='Gallery of art and images' ; 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return true" onmouseout="window.status='Siege of Avalon' ; return true"><img name="Story" border="0" src="images/Nav/Story_Sm.jpg" alt="The story of Siege" width="39" height="23"></a><a href="Support.htm" target="_top" onmouseover="window.status='Support, Hints, Help' ; return true" onmouseout="window.status='Siege of Avalon' ; return true"><img name="Support" border="0" src="images/Nav/Support_Sm.jpg" alt="Support, Hints, Help" width="50" height="23"></a><a href="FAQ.htm" target="_top" onmouseover="window.status='Frequently Asked Questions' ; return true" onmouseout="window.status='Siege of Avalon' ; return true"><img name="Frequently Asked Questions" border="0" src="images/Nav/FAQ_Sm.jpg" alt="Frequently Asked Questions" width="43" height="23"></a><a href="Update.htm" target="_top" onmouseover="window.status='Get free Game Updates' ; return true" onmouseout="window.status='Siege of Avalon' ; return true"><img name="Update" border="0" src="images/Nav/Update_Sm.jpg" alt="Get free Game Updates" width="46" height="23"></a><a href="ezine/EzinePage.htm" target="_top" onmouseover="window.status='Heart of Avalon E-Zine' ; return true" onmouseout="window.status='Siege of Avalon' ; return true"><img name="E-zine" border="0" src="images/Nav/E-zine_Sm.jpg" alt="Heart of Avalon E-Zine" width="47" height="23"></a></td> </tr> </table> <table border="0" width="108" cellspacing="0" cellpadding="0" height="648"> <tr> <td valign="top" height="139"><img border="0" src="images/Borders/LBorder3.jpg" width="108" height="206"></td> </tr> <tr> <td width="100%" background="images/Borders/LBorder4.jpg" height="509" valign="top"> </td> </tr> </table> </td> <td width="100%" background="images/Borders/Parch.jpg"> </td> </tr> </table> </td> <td valign="top"> <div align="left"> <table width="621" cellspacing="0" cellpadding="0" border="0" align="left">  <tr>  <td align="left" width="641"> <p align="left"><b><font face="Garamond"><font size="+2">   </font><font size="+3">H</font><font size="+2">ints, Cheats, and Help</font></font></b></p> <center> <table border="0" width="90%" cellspacing="1" cellpadding="4"> <tr bgcolor="#330000"> <th> <h3><font face="Garamond"><a name="MainResoureLinks" target="_self"><font color="#EBDDA3"> </font></a><font color="#EBDDA3">Main Resource Links</font></font></h3> </th> </tr> </center> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font color="#330000" face="Garamond"> <a href="help/help.htm" target="_self"><b>General Game Usage</b></a>: Help on playing the game (a copy is also on your PC)</font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font face="Garamond"><b><font color="#330000"> </font></b><font color="#330000"><a href="techsupport.htm" target="_top"><b>General Technical Support</b></a>: The <u><i>best starting point</i></u>  for all things technical</font></font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font color="#330000" face="Garamond"> <u><b><a href="FreeCH1.htm#Download Manager" target="_blank">Download Manager</a></b></u>: Please read this if you have ANY download errors</font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font face="Garamond"><b><font color="#330000"> </font></b><font color="#330000"><a href="Update.htm" target="_top"><b>Game "Updates"</b></a>: Available from our Update page, also see <a href="Updateframe.htm#UpdateFAQ" target="_self">FAQ</a></font></font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font face="Garamond"><b><font color="#330000"> <a href="help/ConfigGame.html" target="_self">Configure Game Tool</a></font></b><font color="#330000">: The handy helper tool we installed with the game</font></font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font color="#330000" face="Garamond"> <a href="help/Win95_Gen.html" target="_self"><b>Win95/98 General Troubleshooting FAQ</b></a>: Common issues for Windows</font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font color="#330000" face="Garamond"> <a href="help/Win95_Video.html" target="_self"><b>Win95/98 General Video FAQ</b></a>: Common issues for Video systems</font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font face="Garamond"><b><font color="#330000"> <a href="help/Win95_Sound.html" target="_self">Win95/98 Sound Troubleshooting FAQ</a></font></b><font color="#330000">: Stops some nasty crashes!</font></font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font color="#330000" face="Garamond"> <a href="help/upddrivers.html" target="_self"><b>Updating Drivers FAQ</b></a>: Common issues updating your critical drivers</font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font color="#330000" face="Garamond"> <a href="help/directx.html" target="_self"><b>Direct-X Issues</b></a>: Common issues with this vital Windows package</font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#FFFFCC"><font face="Garamond"> <a href="http://support.microsoft.com/search/" target="_blank"><b>Microsoft Knowledgebase</b>:</a> Search their database of known solutions</font></td> </tr> <tr> <td align="left" valign="bottom" bgcolor="#D7C482"><font size="-1" face="Garamond">  <b>W</b>e offer lots of useful information in the resources linked above. Please do review these links for all your support needs. Additional information is provided below. XP users can reference the 95/98 FAQ's above, but may find some menu locations and control terms changed.</font></td> </tr> </table> <blockquote> <p align="left"><font size="2" face="Garamond"> <b>SoundBlaster Live</b> Users: Please take special note of our <a href="help/Win95_Sound.html" target="_self">Sound Troubleshooting FAQ</a>.</font></p> <hr width="66%" align="center"> </blockquote> <h3><font face="Garamond">  <a name="SerialNumberEntry" target="_self">How do I enter my Subscription Serial Number?</a></font></h3> <p align="left"><font face="Garamond">  <b>Y</b>ou do NOT need to register to play the free Chapter 1, unless you have also installed the retail Chapter 2. If the game stops and prompts you to buy a Chapter so that you can play it then you need to buy and/or enter your private proof-of-purchase serial number (included in the Order Receipt email sent to you from <a href="http://www.digitalriver.com/cs" target="_blank">Digital River</a>) here by clicking the Register button and entering the 15-digit number. Click the image below for a full sized example. <font color="#FF0000">Note: we no longer sell individual Chapters.</font></font></p> <p align="left"><font face="Garamond">  <b>Anthology CD</b> users should never be prompted for any serial numbers. Spanish CD users will only be prompted once. If you are prompted then you may have to uninstall/install from the original CD, or you may have received an unauthorized copy that will never work. Do not apply a "Download Chapter Update" to the CD version of the game, or the game will be broken and it will prompt for a serial number.</font></p> <p align="center"><font face="Garamond"><a href="images/Loader.gif" target="_blank"><img border="0" src="images/help/Loader_small.gif" alt="Click to see full sized example" width="200" height="153"></a></font></p> <hr width="66%" align="center"> <p align="left"><font face="Garamond"><a name="HintsCheats" target="_self">  </a><b><font size="+2">H</font><font size="+1">ints and Cheats</font></b></font></p> <p align="left"><font face="Garamond">  <b>T</b>hese issues are handled via the <b><font color="#330000">Game Hints and Play Guides</font><font color="#330000" size="2"> </font></b>section of the various Fan Sites.</font></p> <hr width="66%" align="center"> <p align="left"><font face="Garamond"><a name="ContactUs" target="_self">  </a><b><font size="+2">C</font><font size="+1">ontacting Us</font></b></font></p> <p align="left"><font face="Garamond">  <b>Tech Support</b>: <b><i>Please</i></b>  see the <a href="#MainResoureLinks" target="_self">Main Resource Links</a> above, and our <a href="FAQ.htm" target="_top">FAQ</a> (<font color="#800000"><b>telephone support <u>only</u> offered to Anthology CD customers, see numbers in User's Manual</b></font>).</font></p> <p align="center"><font face="Garamond"><img border="0" src="images/bigbanner1.gif" width="468" height="128"></font></p> <center> <hr width="20%"> <font face="Garamond"><a href="javascript:open_window('http://www.siege-of-avalon.com/legal.htm')" onmouseover="window.status='Copyright and Legal notices' ; return true" onmouseout="window.status='Siege of Avalon' ; return true" target="_self"><font size="1">Copyright</font></a><font size="1"> and <a href="javascript:open_window('http://www.siege-of-avalon.com/privacy.htm')" onmouseover="window.status='Privacy Policy' ; return true" onmouseout="window.status='Siege of Avalon' ; return true" target="_self">Privacy</a> notices</font></font></center> </table> </div> </td> </tr> </table> </body>