|Digital Tome Game System Technical Support FAQ
Installation | Crash or Lockup | Video Problems
| Installation Problems | Sound
Problems | DirectX & Driver Problems | Standard Troubleshooting | Incompatibilities
Other resources: Main Support and Contacts, and General FAQ
Pentium-II 450MHz is MINIMUM, P3-550
or better suggested
64 Meg system RAM minimum, 128 Meg or
more highly suggested
800 x 600 monitor and video card, with
16-bit (65,535) color and 4Meg Video Ram, AGP port suggested.
DirectX-8.1 compatible video and sound card.
Stereo sound card, mouse, etc...
This game uses a standard Windows
SETUP program. Simply follow the download instructions then execute the
provided installation program. Remember these points:
Installing DirectX: This game uses
Microsoft's DirectX. If you do not already have the most current version
installed on your computer then you must install it now or the game will
not run. The needed files are available free from Microsoft
- Before installing any sizable game it is a very
good idea to run SCANDISK (in Thorough mode, with Automatically
Fix Errors enabled) and DEFRAG so that the game receives
the best starting environment.
- Remember where your download has been
installed. Some Download Managers provide a easy listing of files
- Before starting any download PLEASE select
and use a good Download Manager. Click HERE for
some relevant information.
- Be sure other Windows program are not
running while the setup is active.
- Double click the Setup icon (the name
for Chapter 1 is SoACH1b.EXE).
- Follow the on-screen instructions.
Uninstall Should you ever need to remove
Siege of Avalon from your computer, just follow these steps:
- Click on the Windows Start button
- Select Programs
- Select Digital Tome
- Select Siege of Avalon
- Select Uninstall Siege.
- Use Windows Explorer to delete the base path
of the game to remove any remaining files. Use extreme caution
in this step, if done wrong you'll remove a lot you should not.
"The game locks up or crashes at the
same points (usually when trying to start the game)."
So far we've traced almost every
crash/hang to one of these causes:
- Failing to enter a valid Private Serial
Number (Registration Key) for EVERY downloaded game Chapter
(excluding the free Chapter 1) that you have installed on your
computer (even if you are not yet playing that Chapter). The
various CD versions of the game do not require a Serial Number
(the one exception was the "Starter CD," but that
product is now out of circulation). If you apply a Download
Chapter Update to a CD product then you just broke the game, see
our Update for more details
and reinstall the game from the CD.
- Cache dirty, use the "Configure
Game" tool (in the same program group where you launch the
game, see our FAQ in the support page if you need more
help) and select Purge Cache. On some versions of the game
the "Use Cache" may already be disabled, in which case
the Purge Cache is not needed.
- Problems with Movie Player. If you have a
game CD (or have downloaded the game movie add-on) then the game
will try to play an opening movie. You can disable the movie
player to determine if there is any conflict by using the
"Configure Game" tool to disable (un-check) the
"Play Intro Movie" option.
- Video Driver settings or driver conflict,
including the Windows Accelerator settings (this may be the most
common source of conflict, and is very easy to resolve). Using
Direct-X versions 7.0 or 8.0 instead of 7.0a or 8.0a (or better).
Our FAQs cover this.
- Sound Driver setting or driver conflict,
especially relating to the use of DirectSound (either in our Configure Game tool or in the DXDiag DirectSound settings). Our
FAQs go through this in
detail. If you do not test the impact of changing these settings
then you can not know if this is the cause of your problem. If you
change any settings and it does not help then restore the settings
to their prior value before proceeding.
- Disk drive needs maintenance. Run SCANDISK
(in Thorough mode, with Automatically Fix Errors
enabled) and DEFRAG. If any errors are reported you may need to
install the game again to repair damaged/missing files. Also note
how much free disk space you have on the drive holding the game,
you can use the "Configure Game" tool to lower how much
disk space is used for the game cache.
Follow this list in order, starting with the
first step above. Please actually try the suggested changes before
Game freezes on a Black Screen or quits back
to the Windows Desktop without any error message
There are several possible causes for this
problem. For details on steps that you can take to get the game
running, please see our Windows Video
"The game locks up or crashes randomly
throughout the game."
This is usually the result of other applications
conflicting with the game. For details on how to fix random lockups
and crashes, please see our Windows
General Troubleshooting FAQ.
"The colors, textures, and/or objects
in the game don't display correctly."
Make sure that you have installed DirectX
version 7.0a or 8.0a or higher on your system before playing (Note:
7.0 and 8.0 will not work reliably with Siege of Avalon). Be
sure you have read the other Video FAQs on this site (like Windows
Accelerator setting). If you have already done this and the problem
occurs anyway, then you'll need to update your video card drivers with
the latest versions available from the manufacturer. For more
information about DirectX, please see our DirectX
Frequently Asked Questions. To learn how to update your video card
drivers, refer to our How to Update
your Drivers FAQ.
"There are black boxes or little
horizontal lines all over the screen."
Turn down video hardware acceleration in
Windows. Windows acceleration may be conflicting with DirectX. If this
doesn't work, update your video card drivers. To learn how to adjust
Windows video hardware acceleration, refer to our Windows Video Troubleshooting FAQ. To
learn how to update your video card drivers, refer to our How to Update your Drivers FAQ.
"The game seems too slow on my
There can be various causes, including: not
meeting all the system requirement specifications, other applications
active or in memory, need to lower Windows Video Accelerator or
DirectX Sound Accelerator, or perhaps you need to tune some advanced
game features. You can find detailed information on these issues in
these FAQs: Windows Video Driver FAQ,
Direct-X FAQ, and Configure Game tool.
"The game starts to install, but then
stops partway through."
"I can't hear any sound or music in the
If none of the steps above work, then make sure
you have installed DirectX version 7.0a or 8.0a or the latest version
available from Microsoft. If you have already tried this too, then
you'll need to update your sound card drivers to the latest version
available from the manufacturer. For more information about DirectX,
please see our DirectX Frequently Asked
Questions. To learn how to update your video card Drivers, refer
to our How to Update your Drivers FAQ.
For additional sound help see Windows
Sound Troubleshooting FAQ.
- Make sure that your speakers are turned on
and any volume controls on them are turned up.
- Check your Windows volume settings by
clicking on the small yellow speaker icon on your taskbar.
- If you are running on Windows NT or
Windows 2000 then we do not guarantee the playability of this
game, and sound won't work reliably.
- Check to make sure that the options for
sound and music are not set to minimum volume in the
"options" submenu of the main game menu.
This game uses Microsoft's DirectX for all
graphics and sound effects. It cannot run properly unless DirectX
version 7.0a or 8.0a or higher is installed on your computer. It may
also exhibit problems if the video card and/or sound card in your
computer are not 100% DirectX 7.0a (or DirectX 8.0a) compliant.
Re-install DirectX from the Microsoft download site, then reboot your
computer and try playing the game again. For instructions, see the
section near the top of this document labeled "DirectX
Installation". If the problem still occurs, then you'll need
to update your video and/or sound card drivers with the latest
versions available from the manufacturer. For more information on this
topic and contact information on a wide variety of hardware vendors,
please see our How to Update your
"I've encountered a problem that was
not mentioned in this document."
- Make sure that your system meets the
minimum system requirements as listed at the top of this document. If your
system does not meet or exceed the minimum requirements, it will
run poorly, or not at all.
- Shut down all other programs that you may
have running on your system prior to playing Siege of
Avalon. Other programs, especially music players and
video/multimedia presentations can interfere with the operation of
the game. For detailed instructions on shutting down all of your
other applications, please see our Windows
General Troubleshooting FAQ.
- Try uninstalling, and then re-installing
"What other things on my computer might
be incompatible with this game?"
We have not had time yet to directly confirm
these reports, but we've been told that X-Drive and the Heat NavBar
may both be incompatible with our current game engine.
On some computer peripherals (especially
video and sound cards) it can be extremely urgent that the very most
current drivers be properly installed, the most current version of
Direct-X installed, and your Acceleration Settings for these items
properly set. See the other questions above for links to our FAQ pages that provide greater detail on
each of these matters.
Contact us, or see Copyright